FAQs

I live in Grenada, do I need a credit card to order?
- No you do not!
Our Grenadian customers can place orders by contacting us via email at info@alwaysleid.com

Payments can be made via over the counter bank deposits or E-Banking transfers.(Bank & Account no. will be provided)

An order is considered confirmed ONLY when a payment is made.

Please note that this process may be a bit slower and we will not be able to guarantee that a particular item may be available.

Where are your pieces made?

- Our pieces are made right at home in Grenada by our lead designer Raquel Leid or by our small but trusted production team in our second home, Trinidad & Tobago.

What shipping service do you use?

-We currently use the Express Mail Service to ship all our orders. In the event that you need a faster shipping method, please leave us a note at checkout and we will contact you via email to make arrangements.

How long does it take for my order to be shipped?

-All orders are generally shipped within 1-3 business days. However in the case of our pre-order pieces, we ask that customers allow 5-10 additional business day prior to shipping to facilitate production.

How long would it take for my order to be delivered to me?

- Orders generally are delivered within 5-10 business days after they have been shipped.

I ordered the wrong size/item. Can I return/exchange my order?

-Please view our policy on returns/exchanges here.

Need additional assistance?

Please send us a message via the Contact page.